Contact
If you've got a question, check out our FAQ section below!
Contact:
Send all inquires to our email, and we will do our best to get back to you in a timely manner.
Already placed an order and need to contact us? Then please call the number below.
Email: hello@petethecat.com
Phone: 912-574-4481
Office Hours: Monday - Thursday 10am - 5pm
Shipping Information:
- Please allow 3-5 business days for your order to be shipped out. The delivery estimates displayed at checkout (ex. “2 business days”) should be added to this processing time to give a more accurate estimate for delivery.
- We don’t offer international shipping.
Return Policy:
Please note - this policy only applies to merchandise purchased directly through petethecat.com. Products purchased through third-party retailers must be returned or exchanged through the retailer from which they were purchased.
- Due to limited inventory, we do not offer exchanges, only returns.
- If you’d like to return merchandise, please email ashton@petethecat.com. We will provide a return label for you, and once we receive the merchandise, we will refund you for the cost of that item.
- Please note that we do not refund the cost of shipping on your order.
FAQs:
Q: How long will my order take to be delivered?
A: Our order processing time is 3-5 business days. Even if you choose express shipping, your order may not be processed right away. Please allow 3-5 business days for your order to ship out plus shipping time.
Q: How do I schedule an author/illustrator visit?
A: We don’t currently offer private author/illustrator visits, but you may request a visit through our publisher, HarperCollins. Here is some information we hope will help.
Q: Where do I send fan mail?
A: We love hearing from our fans!
Send "Meow Mail" to:
Pete the Cat
2126 E. Victory Drive #112
Savannah, GA 31404
DUE TO AN OVERWHELMING VOLUME OF LETTERS WE ARE NO LONGER ABLE TO RESPOND TO FANS. THANK YOU ALL FOR YOUR LOVE AND SUPPORT!
STAY GROOVY!
-PETE THE CAT AND TEAM