20% OFF sitewide 11/26 - 11/29. Please allow 3-5 business days for order processing time

Contact

If you've got a question, check out our FAQ section below!

Contact:

Send all inquires to our email, and we will do our best to get back to you in a timely manner.

Already placed an order and need to contact us? Then please call the number below.

Email: hello@petethecat.com
Phone: 912-574-4481

Office Hours: Monday - Thursday 10am - 5pm

Shipping Information:

  • Please allow 3-5 business days for your order to be shipped out. The delivery estimates displayed at checkout (ex. “2 business days”) should be added to this processing time to give a more accurate estimate for delivery. 
  • We don’t offer international shipping.

Return Policy:
Please note - this policy only applies to merchandise purchased directly through petethecat.com. Products purchased through third-party retailers must be returned or exchanged through the retailer from which they were purchased. 

  • Due to limited inventory, we do not offer exchanges, only returns. 
  • If you’d like to return merchandise, please email ashton@petethecat.com. We will provide a return label for you, and once we receive the merchandise, we will refund you for the cost of that item. 
  • Please note that we do not refund the cost of shipping on your order.

FAQs:

Q: How long will my order take to be delivered?
A:
Our order processing time is 3-5 business days. Even if you choose express shipping, your order may not be processed right away. Please allow 3-5 business days for your order to ship out plus shipping time.

Q: How do I schedule an author/illustrator visit?
A: We don’t currently offer private author/illustrator visits, but you may request a visit through our publisher, HarperCollins. Here is some information we hope will help.

Q: Where do I send fan mail?
A: We love hearing from our fans!

Send "Meow Mail" to:

Pete the Cat
2126 E. Victory Drive #112
Savannah, GA 31404

DUE TO AN OVERWHELMING VOLUME OF LETTERS WE ARE NO LONGER ABLE TO RESPOND TO FANS. THANK YOU ALL FOR YOUR LOVE AND SUPPORT!

STAY GROOVY!

-PETE THE CAT AND TEAM

 

       

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